Business hours: While the website operates 24×7, recipient support and warehouse operations run from 09:00 to 19:00, Monday to Saturday.
Order processing: Orders are typically prepared and dispatched within 2 working days of confirmation via our preferred carrier partners.
Delivery timeline: After dispatch, standard delivery is generally completed within 3–5 working days, depending on destination PIN code, courier network, and serviceability.
Exceptions: Public holidays, peak-season volumes, unforeseen logistics disruptions, remote locations, adverse weather, and incomplete delivery information may extend timelines.
Tracking: A tracking link is shared upon dispatch; delivery windows are estimates and not guaranteed.
Cut-off handling: Orders placed after daily cut-off or outside working days are processed on the next working day.
If a same/next-day or expedited shipping option is planned, those SLAs and cut-off times can be added here for clarity.
